Refund & Cancellation Policy
Effective Date: October 2026 • 7-Day Money-Back Guarantee
We are confident in our ultra-low latency infrastructure and AMD Ryzen performance. If you are unsatisfied with your game server for any legitimate technical reason within 7 days of initial provisioning, you are entitled to a full refund or client credit balance refund.
1. Eligibility Criteria (Under 7 Days)
Refunds are granted under the following conditions:
- The cancellation request must be submitted within 7 calendar days (168 hours) from the exact timestamp of initial server deployment.
- The service has not breached our Acceptable Use Policy (no DDoS attacks, crypto mining, or malicious scripts).
- First-time services and standard game server packages are fully eligible.
2. Ineligibility (Over 7 Days)
Services Active for Over 7 Days: As stated in our terms, if a client has been using an active service for more than 7 days, the service cannot be refunded or cancelled with reimbursement. Renewal payments made after this initial period are non-refundable.
3. How to Request a Cancellation or Refund
To request a cancellation and refund within the 7-day window:
- Navigate to your Active Services tab in the Client Portal.
- Select the target server instance and click Cancel Service.
- Alternatively, open a support ticket under the "Billing & Refunds" department with your Invoice # and reason for cancellation.
4. Refund Processing Time
Approved refunds are processed back to your DevHost account credit balance instantly, or reversed to the originating UPI payment handle within 2 to 5 business banking days.